Fair & Transparent for Our Clients
At PureForm Design, we aim to deliver high-quality web design services that meet or exceed client expectations. Since every project requires significant time, planning, and creative effort, our refund policy is designed to be fair and transparent.
1. Project Deposits
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All projects require an upfront deposit before work begins.
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Deposits are non-refundable, as they secure time and resources dedicated to your project.
2. Refunds Before Work Begins
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If you decide to cancel before any design or development work has started, we may offer a partial refund (excluding the deposit).
3. Refunds After Work Has Begun
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Once design or development work has started, refunds will not be issued.
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However, if you are unsatisfied, we will work with you to revise and improve the project within the agreed scope.
4. Completed Projects
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Once a project has been completed and delivered, no refunds are available.
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Any additional changes or requests will be handled under a new agreement or maintenance plan.
5. Exceptional Circumstances
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In rare cases where PureForm Design cannot fulfill the project due to unforeseen issues on our end, a fair partial refund will be considered.
6. Contact Us
For questions or concerns regarding this refund policy, please reach out:
📧 Email: help@pureformdesign.net
📞 Phone: +1 (302) 412-0713
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